Logistics

To enable Trusts to achieve clear savings HealthTrust Europe will use its considerable purchasing expertise to leverage spend and increase contract coverage.

In order to allow its customers to realise maximum benefits, improvements in how the whole supply chain is managed from sourcing to final product use are required. To ensure this HealthTrust Europe aim to provide a logistics service offering into (and between) HealthTrust Europe and its customer organisations.

Service Provider

HealthTrust Europe will contract out this service to a suitably experienced third party Logistics Service Provider (LSP) who is currently providing such services to an 'Industry best practice' standard. The choice of provider will be the subject of a rigorous competitive process.

Service Specification

To provide the best possible service to its customers, HealthTrust Europe aim to adopt different flexible approaches to logistics depending on the commodity and the customer requirements. This will allow HealthTrust Europe to obtain lowest possible price, collate deliveries for requisition points, reduce the carbon footprint and to globally source products. To further improve customer efficiency the LSP could potentially be used to deliver non HealthTrust Europe goods for (and between) customers. It is our intention to undertake a customer consultation process to ensure that all needs are met as far as possible and that due consideration has been given to specific circumstances.

Service Standards

HealthTrust Europe will insist on a first class, transparently costed service available nationally to both existing and new customers. It is expected to deliver the value that customers expect to see, be innovative and be subject to continuous improvement protocols.

The provider of such services will be subject to delivering defined key objectives including (but not exclusively):

• Minimising disruption to Customers Operational activities.
• Maintaining a safe environment and using safe working practices.
• Providing an efficient, responsive, effective service based on sound technical and operational requirements with standards that meet current and respond to future needs and legislation.
• Operating a recognised risk management system.
• Ensuring high standards of service satisfaction are achieved and maintained.
• Providing a service delivered through the use of 'Good Industry Practice', appropriate resources, effective training, management systems and the monitoring / measuring of performance against agreed targets.
• Being prepared to implement Innovative flexible changes that improve service and respond positively to changes in Partner and Customer requirements.
• Working within a quality assured process that incorporates continuous improvement as a basis for service improvement.
• Holding customer service (satisfaction) as a core focus of their business strategy.
• Providing an integrated and innovative Distribution service, ensuring cost effective and efficient transportation is available to maintain the continuity of HealthTrust Europe's business and supply of services to all nominated customers.
• Enabling the tracking and audit of an effective high quality service collecting and delivering materials from and to Suppliers and customers to meet the needs of their business.
• Providing Management information on request that measures performance of the service in terms of efficiency, reliability, cost and improvement.
• Ensuring that opportunities to increase the value for money obtained from the service are identified and where feasible (and agreed), implemented as soon as possible.
• Providing security and safety for all materials in transit across the Supplier and Customer network.