Contract Overview

HealthTrust Europe’s (HTE’s) framework agreement for Linen and Laundry offers the Participating Authority the most cost effective and straightforward solutions for your Linen and Laundry requirements. 

The three lots covered include a Linen and Laundry Service (including collection, wash, finish, return and Linen Hire); Specialist Linen Service (including CE marked reusable barrier Theatre textiles); and a Total Linen Management Service. 
Each lot is multi-source contract and has a maximum of 4 suppliers with a mixture of local and national suppliers. Within this Framework we offer access to both Hybrid Award and Mini Competition. 


Each supplier awarded onto the framework has been vetted against a rigorous selection process and awarded accordingly. All suppliers also comply with recent, relevant regulations and standards, whilst providing competitive prices that have been submitted through a full OJEU tender process. 

  • Tailored approach to each Trust We work with each Participating Authority to create a bespoke specification that is tailored to you. 
  • Implementation and phased transition support Prior to the implementation we will hold meetings to ensure the transition is smooth and eliminate any foreseeable risks.  
  • Contractual Escalation Support If there is any issue HTE will assist and support both the supplier and the trust to find a favourable solution.  
  • Innovation/ Continuous Improvement Our framework required suppliers to be innovative regarding new technologies and continually review and develop the service they offer. By doing this, suppliers are able to deliver savings and ensure the service is as efficient as possible. 
  • Textile Services Cost Index (TSCI) allied for cost controls We use the Textile Services Cost Index to monitor costs and support the trust to remain cost neutral for as long as possible 

Lot 1 

Laundry and linen Service including collection, wash, finish, return and Linen Hire:

The Supplier will provide a linen and laundry service that will include processing (wash and finish), transportation (collection and return) and linen hire (Inc. Mops) service. The services that are offered within this lot will be cost-effective, quality controlled and regulatory compliant. 

 Service Requirement  

  • A linen hire service; 
  • Processing (wash and finish) service for hired linen and/ or Participating Authority’s owned linen; • Finishing items standards have already been included in the Framework Agreement; however can be tailored;.
  • Linen and laundry transportation (collection and delivery) service to and from Participating Authority site locations/ designated pick up and drop off points; 
  • Maintaining and requesting adequate stock levels will be the responsibility of the Participating Authority; 
  • It is the Supplier’s responsibility to ensure that the quantities and volumes requested are delivered; 
  • Hired items must be fit for purpose; 
  • Express Service (collection, wash, finish and return) for Participating Authority’s owned linen where requested; 
  • Supply adequate emergency supplies when requested. 

Lot 2 

Service Requirement for Hire of CE marked, reusable barrier Theatre textiles:

The Supplier will provide a linen service for CE marked reusable barrier theatre textiles that includes processing (wash and finish), transportation (collection and return) and a laundry and linen hire service. The services that are offered within this lot will be costeffective, quality controlled and regulatory compliant. CE marked Reusable barrier Theatre textiles will include but not be limited to:  

  • CE marked barrier theatre textiles that are owned by the Participating Authority; 
  • CE marked barrier theatre textiles that are owned by Supplier and hired to the Participating Authority. Service Requirement 
  • A CE marked reusable barrier theatre textiles hire service;
  • Processing (wash and finish) service for hired linen and/ or Participating Authority’s owned CE marked barrier Theatre textiles; 
  • Finishing items standards have already been included in the Framework Agreement; however can be tailored; 
  • Linen and laundry transportation (collection and delivery) service for CE marked reusable barrier Theatre textiles to and from Participating Authority site locations/ designated pick up and drop off points; 
  • Maintaining and requesting adequate stock levels will be the responsibility of the Participating Authority; 
  • It is the Supplier’s responsibility to ensure that the quantities and volumes requested are delivered;
  • Hired Items must be fit for purpose;
  • Theatre Top Up Service; 
  • Supply adequate emergency supplies when requested. Page 3 of 7 SERVICES INCLUDED (Cont.) 

Lot 3

Total Linen Management Service :

This lot covers the provision of a total linen management solution, to include a one-stop-shop solution for the collection, transportation and disposal of a Participating Authority’s Linen. To include audit services, linen and laundry management services and contract management services. Service Requirement for Lot 3 The main aim of this Lot is to ensure that the Participating Authority’s receive an efficient, effective timely and complete Linen management and consultation service. Responsibilities may include, but not limited to:  

  • Provide the Participating Authority with an on-site linen and laundry service that is managed by the Supplier; 
  • The Supplier will be responsible for the day to day running of the linen and laundry service for Participating Authority; • Maintaining service performance levels in accordance with the stated KPI’s; 
  • Delivery of financial performance as set out in the Agreement; 
  • Communication between the service and Participating Authority staff; 
  • Day to day management of all personnel involved in the performance of the Services; 
  • Maintenance and on-going management of all relevant stakeholders and equipment used in the performance of the services; 
  • All costs associated with the provision of the services; 
  • Transportation to the designated collection and delivery points;.
  • Improve the overall services on each Participating Authority site; 
  • Protect public health;
  • Reduce the environmental impact and volumes of waste; 
  • Contribute towards creating social benefits for the Participating Authority. It is the intention of the Participating Authority to work in partnership with the Supplier to develop and demonstrate the following value-added services:
  • The introduction of a formal, effective audit and monitoring system for the various linen streams covered by this Framework; 
  • Training and information for key/frontline staff in best practice linen management principals;
  • Introducing sustainable systems;
  • Deliver sustainable recycling/reuse opportunities;
  • Reduce the amount of carbon being produced by the transportation or cleaning process of healthcare linen and laundry;
  • Continuous improvement in linen management; 
  • Assist in the development of linen management strategies and processes. 

Hybrid Award Option  

  • Stage 1: Location Matrix The location matrix will be used to determine if the supplier can provide services to the Participating Authority included in the original ITT documentation to assess whether the Supplier can provide services to the location of the Trust 
  • Stage 2: Participating Authority requirements are presented to Suppliers The Supplier with be provided with the Participating Authority’s requirements to ensure all areas of the service can be covered by competing Suppliers and Suppliers will be notified of any amendments the Participating Authority wish to make to the weighting criteria in order to bespoke their requirements.
  • Stage 3: Site Audits to take place at Participating Authority Suppliers will be invited to site audits – this is to allow the competing Suppliers to assess the logistics of the service including collection and delivery in order to provide a cost that will be fully reflective of the services they will provide with no surprise costs. 
  • Stage 4: Pricing will be submitted for the Participating Authority Suppliers will submit prices based on the Participating Authority’s specific requirements.
  • Stage 5: Award to Suppliers The price will then be assessed and evaluated alongside the quality aspect. HTE will provide and support the Participating Authority with the Call-off contract documentation.

Mini Competition  

The customer may run a mini competition to award business from the framework. Customers shall identify those suppliers from the framework agreement whose services most closely match their requirement and invite them to the selection process. Please note that there is no obligation to invite all the suppliers under the framework agreement providing all those capable are invited. Suppliers will be requested to submit responses to the questions set by the customer. These questions must not reiterate what was already requested from the suppliers at the SQ and ITT stages of the OJEU tender process but must establish a bespoke service offering for the individual customer. Any price rates submitted may not exceed the maximum rates under the framework agreement. Following the mini competition process, the customer and the successful supplier(s) shall enter into a contract which will be made and formalised via a call-off contract. This will contain all information regarding the scope of services required, costs, contract start and end dates and performance and reporting criteria. These elements combined with the framework agreement itself (containing the legal terms and conditions and the relevant appendices) will constitute the complete contract. Depending on the complexity of the requirement, the mini competition process can take around 8-12 weeks to complete.