Case Study – OPD Outsourcing


Imperial College Healthcare OPD Outsourcing

Client Overview

Imperial College Healthcare NHS Trust is a large acute and specialist Trust in London consisting of 5 hospitals: St Marys, Hammersmith, Charing Cross, Western Eye and Queen Charlottes and Chelsea.

The Challenge 

Imperial College Healthcare were seeking an external organisation to provide outpatients dispensing and retail pharmacy services for the Trust which would enable patient experience to be improved and efficiency savings to be realised.  In addition, the Trust saw the opportunity to assist the Pharmacy staff in focusing on specialist inpatient medicines and discharge, and to improve the service quality of outpatients dispensing.

Imperial expressed their interest in implementing a fully outsourced patient dispensing service for the Trust and as a result they asked HealthTrust Europe to run this project for them.

The Process/Approach

Sanjeev Narwal worked with Imperial and facilitated a full OJEU compliant Competitive Dialogue process to ensure that a partnership could be established which delivered an outstanding service for a leading hospital with the most cost effective and competent supplier.


Through a robust tender process, a contract was awarded to provide an outpatient dispensing service and retail pharmacy services across three sites for Imperial implementing four Pharmacy Outpatient Dispensing sites.  This was to begin firstly in March 2013 where HIV dispensing was to be implemented, followed by the whole service in May 2013.  This project realised a saving of £2.3m for the Trust with multiple savings generated during the course of the agreement through the partnership working, as well as significant improvements in the quality of service provision.

For more information, contact our Customer Care Team on 0845 887 5000 or email