Contract Overview
The Total Language Solutions II (TLS II) tender exercise was conducted by HealthTrust Europe (HTE) and has been designed to provide the NHS and other Public Sector Organisations with access to a wide range of interpreting and translation solutions.
Approved by NHS England (NHSE), the Total Language Solutions II (TLS II) framework agreement supports healthcare providers to deliver their local resourcing strategy by providing free-of-charge access to a team of procurement experts, with all agreements incorporating robust terms and conditions that embed quality assurance provisions and sustainable best value.
The Total Language Solutions II Framework Agreement, encompassing Lots 1, 2, and 3, provides Participating Authorities with access to Suppliers capable of delivering a comprehensive suite of language services.
Under the Total Language Solutions Framework Agreement, Beneficiary Customers can engage Suppliers offering a full range of spoken, written, and non-spoken interpretation, translation, and transcription services under the Total Language Solutions (TLS) brand. This agreement facilitates a broad spectrum of delivery methods for public sector providers, including face-to-face, telephone, video/on-demand, and app-based interpretation, translation, and transcription services. Additionally, it offers options for managed services and subscription-based services, supported by relevant technology and benefits, catering to both health and non-health providers.
Free to access for all and it’s designed to be a mutually beneficial and sustainable supply solutions for all parties in alignment with healthcare providers, the UK Government and overarching regulatory targets and initiatives.
Approved by NHS England as part of a suite of agreements., it also operates in alignment to NHS England Commissions Specifications.
Access to a range of capable suppliers with effective quality delivery methods of spoken, written and non-spoken interpretation, translation, and transcription services.
Lot 1 – Spoken Interpretation, Translation and Transcription Services (On-site and/or Remote)
Lot 2 – Non-Spoken Interpretation and Translation Services (On-site and/or Remote)
Lot 3 – Interpretation, Translation and Transcription Managed Services
Lot 1 – Spoken
Axis Recruitment Limited
Migrant Help Trading Limited (Clear Voice)
D A Languages Limited (DALS)
Word360 Limited
Language Connect International Ltd (THG Fluently)
Language Empire Ltd
Language Line Limited (Language Line Solutions)
thebigword Interpreting Services Limited
The Language Shop Ltd
Enable2 Translate Limited (Translate One)
Lot 2 – Non-Spoken
Axis Recruitment Limited
Migrant Help Trading Limited (Clear Voice)
Word360 Limited
Language Connect International Ltd (THG Fluently)
Language Empire Ltd
Signalise Co-op Limited
Sign Solutions (SLIA) Ltd
thebigword Interpreting Services Limited
The Language Shop Ltd
Translate UK Limited
Lot 3 – Managed Service
D A Languages Limited (DALS)
Word360 Limited
Language Connect International Ltd (THG Fluently)
Language Line Limited (Language Line Solutions)
thebigword Interpreting Services Limited
The Language Shop Ltd
With options to engage suppliers through utilising either the Direct Award, Mini-Competition or Hybrid Award criteria detailed within the framework agreement, healthcare providers should contact thrs@htepg.com to engage further.
Once your email has been received, a member of the team will be in touch to discuss your exact requirements and answer any questions you may have, supporting you in creating an appropriate strategy and offering procurement guidance as required.
Healthcare providers can sign up to access all Lots of the framework agreement by visiting the HealthTrust Europe Unified Hub (go.healthtrusteurope.com/hub) and following the step-by-step instructions to support document completion and enable compliant access.
