Category: In the News

CASE STUDY

Imperial College Healthcare OPD Outsourcing

Client Overview

Imperial College Healthcare NHS Trust is a large acute and specialist Trust in London consisting of 5 hospitals: St Marys, Hammersmith, Charing Cross, Western Eye and Queen Charlottes and Chelsea.

The Challenge 

Imperial College Healthcare were seeking an external organisation to provide outpatients dispensing and retail pharmacy services for the Trust which would enable patient experience to be improved and efficiency savings to be realised.  In addition, the Trust saw the opportunity to assist the Pharmacy staff in focusing on specialist inpatient medicines and discharge, and to improve the service quality of outpatients dispensing.

Imperial expressed their interest in implementing a fully outsourced patient dispensing service for the Trust and as a result they asked HealthTrust Europe to run this project for them.

The Process/Approach

Sanjeev Narwal worked with Imperial and facilitated a full OJEU compliant Competitive Dialogue process to ensure that a partnership could be established which delivered an outstanding service for a leading hospital with the most cost effective and competent supplier.

Results

Through a robust tender process, a contract was awarded to provide an outpatient dispensing service and retail pharmacy services across three sites for Imperial implementing four Pharmacy Outpatient Dispensing sites.  This was to begin firstly in March 2013 where HIV dispensing was to be implemented, followed by the whole service in May 2013.  This project realised a saving of £2.3m for the Trust with multiple savings generated during the course of the agreement through the partnership working, as well as significant improvements in the quality of service provision.

For more information, contact our Customer Care Team on 0845 887 5000 or email customercare@htepg.com

CASE STUDY

South Warwickshire NHS Foundation Trust Payroll Services

The Challenge 

South Warwickshire NHS Foundation Trust’s (“SWFT”) existing Payroll Service was managed through Electronic Staff Records (“ESR”) as part of the Arden Cluster arrangement on an outsourced model. Due to NHS organisational changes within the cluster the Trust made a business decision to review the provision of their Payroll Service. Mark Higgitt, Head of Procurement at SWFT contacted Gary Snart, Category Specialist at HealthTrust Europe (“HTE”) to ascertain whether the new ESR Compatible Payroll Management Service Framework could be utilised to provide an alternative supplier.

The Process/Approach

Following initial engagement, it was agreed that HTE would assist the Trust’s project lead, Peter Dillon in managing a competitive process on behalf of the Trust and their collaborative partner George Eliot Hospital NHS Trust (“GEH”), who had similar requirements. A Project Group and Evaluation Panel representing both Trust’s and the incumbent service provider was formed with a view to awarding on a consensus basis.

The Project Group initially reviewed the four awarded suppliers on the HTE Framework to ascertain solutions available and to consider award criteria to achieve a successful outcome. An output based specification and a selection process outlining the Trusts requirements, with quality and price criteria for award was agreed and formalised by HTE in the form of an ITT. The Selection Process was then managed remotely by HTE through the Bravo eTendering Portal with relative support from the Project Group where required for bidder clarifications.

Three of the Four Framework Suppliers submitted offers, all of which generated savings, and each bid was evaluated by the Project Group, two of the bidders were subsequently invited to interview to clarify technical responses and finalise scoring. Following sign off of a Recommendation Report prepared by HTE outlining the evaluation process, a consensus award decision was made to award McKesson Information Solutions the Contract. HTE supported the finalisation of Contract Documents which were signed off by both parties before handing over implementation requirements to McKesson with a projected start date of 1^st July.

Results

By engaging with HTE and accessing the Framework the Trust created a savings opportunity of £187,017.80 (exc VAT), subject to strategic changes in-house and repatriation of services, the actual saving realised against their Cost Improvement Programme was reduced. Overall, the Trust achieved good value whilst also delivering a fundamental service provision with appropriate market testing.

For more information, contact our Customer Care Team on 0845 887 5000 or email customercare@htepg.com

Merseyside and Cheshire Clinical Waste Consortium

The Challenge 

A number of our Members within the North West region were participants in a previously negotiated agreement for clinical waste which was expiring in March 2013. As an active Member of HealthTrust Europe, Warrington and Halton Hospitals NHS Foundation Trust played an integral part in encouraging interest across the region for participation in a collaborative exercise to renew the current arrangement.

Brian Burge who represented the Trust confirmed the need to do this by saying

“The previous Clinical Waste Framework had expired and HTE agreed to facilitate access to their Framework Agreement for both member and non-member Trusts in the Cheshire and Merseyside area via a mini-competition. Warrington & Halton were happy to organise and host some of the meetings”.

 

The Process/Approach

Following an initial presentation to a collective group of Facilities and Procurement colleagues in late November 2012, a programme and timetable of activities was proposed and 13 neighbouring Trusts were divided into 2 specific Lots which were designated as Acute and Community sites, a decision which was based upon the forecasted market response to the procurement process.

Due to the Framework currently in place within the contract portfolio of HealthTrust Europe, timescales for the programme were significantly reduced and a Mini-Competition process was adopted by Harpreet Rupal, the lead responsible for this category.

Harpreet explained the benefits of this methodology by confirming

“The overall Framework acts a facility to complete a bespoke process which is compliant with EU Legislation but removing the timescales of a full exercise. Defined lists of providers who have been accepted onto the Framework were automatically included in the Mini-Competition, also saving them time and effort by adopting this process”.                                                                                               

 

Results

Input from each of the Trusts was paramount to the development of the specification and other subsidiary documents for the tender process. Both Andy Johnson from The Royal Liverpool and Broadgreen University Hospitals NHS Trust and John Foley representing Liverpool Women’s NHS Foundation Trust and Alder Hey Children’s NHS Foundation Trust were integral to the continuity of the programme timetable and their extensive knowledge of this category proved invaluable throughout the period of award. In recognition of the number of participants and as an aid for effective communication, a bespoke page and ‘log in’ was established on the Salesforce platform managed by HealthTrust Europe to improve communication. Tracking of all developments within the programme were live and visible for multiple contribution which was acknowledged by John who confirmed the necessity of customer input as being integral to the programme “Some stakeholders could not attend and we wanted to ensure those not present could see latest versions of tender documents, plus the changing waste and procurement landscape had driven changes that needed to be encompassed”. Invariably whilst ensuring compliance with the legislation surrounding the award of this category, the collaborative membership was cognisant in these times of financial challenge within the NHS of cost improvement. In recognition of this a challenging savings target of 15% was established for the overall amalgamated expenditure, this was surpassed when the final contract award was made to SRCL with an average saving across all members being reported as a 31% reduction on current spend.

 

Member Testimonial

Andy Johnson representing The Royal Liverpool and Broadgreen University Hospitals NHS Trust summarised the overall benefit of participating in the process as

“Considering the varied service requirements of the Acute and PCT Trusts I found, with the help of HealthTrust Europe, the consortium’s collective collaboration was essential and also commendable that the tendering process was completed within the tight time frame. It was ideal that each Trust could benefit from the competitive waste market to make savings and an excellent opportunity for us to investigate the additional services being offered and source a company who could process our waste with the minimum environmental impact”. 

For more information, contact our Customer Care Team on 0845 887 5000 or email customercare@htepg.com